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“Unexpected kindness is the most powerful, least costly, and most underrated agent of human change.” ~ Bob Kerrey
We are living through very trying times and for many of us our lives have changed so vastly and so quickly we are learning that many of the things we often took for granted mean the world to us. Often an act of kindness can make a huge impact to someone’s life.
Recently there has been a lot mentioned about a certain act of kindness that helped a woman reconnect with her family during this trying time. A woman in her 90’s from the Rexdale area of Toronto had been desperately trying to access the library’s free Wi-Fi which she relied on to contact her family . She kept trying to access the signal from the parking lot after her branch closed due to COVID but to no avail. When Toronto Public Library (TPL) employee Young Lark Jin, Library Service Manager for the York Woods District heard about the issue he went above and beyond to make sure the woman could communicate with her family once again. Once learning of the issue, Jin said he contacted multiple library departments, including IT, to see if the Wi-Fi at those branches was working. When Jin got the confirmation that the wireless network was in service, he informed the woman.
“She was using her iPad to connect with her family members because I believe she didn’t have an internet connection at home. She was coming to the local library to get an Internet connection,” Jin said.
However, Jin said the woman called him back to let him know that she went back to the library and still couldn’t access the Internet.
“At that time, I realized that she might have some issues with connecting her device to our Wi-Fi. So, I went to Albion and Rexdale and checked our Wi-Fi signals. They were strong, and I was able to connect.”
So, Jin offered to meet the woman at the library to help her resolve the problem. He said they met at the library parking lot while maintaining physical distancing.
“We rolled our windows down, and she passed her iPad to me, and I cleaned it with a hand sanitizer and then I tried to help her. In the end, she was able to connect to the Wi-Fi at the Rexdale branch so she will be able to connect with her family members,” Jin said.
To see video on the story, please click here….
“Kindness begins with the understanding that we all struggle.” – Charles Glassman